Cancellation Policy
Order Cancellation:
- If you wish to cancel your order, please contact us as soon as possible at cancellation.twirlclub@gmail.com. Orders can only be canceled before they are shipped.
- Once an order has been processed or shipped, cancellations cannot be accepted.
Refunds for Cancellations:
- If your cancellation is processed successfully before shipping, we will issue a full refund to your original payment method.
- Refunds may take up to 10 business days to appear in your account, depending on your bank.
Additional Information
Defective or Incorrect Items:
- If you receive a defective or incorrect item, please contact us immediately at returns.twirlclub@gmail.com for assistance. We will offer a replacement or full refund at no additional cost to you.
Damaged During Shipping:
- If an item is damaged during shipping, please notify us within 7 days of receiving your order. We may require photos of the damaged goods to process your claim.
We hope you enjoy shopping with us! If you have any questions about our policies, feel free to reach out to our customer service team at Inquiry.twirlclub@gmail.com.